Privacy Policy

Kera Golden Empire (“we”, “us”, “our”) operates the website keragoldenempire.com (the “Site”), through which we sell perfumes and fragrance products. We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the Nigeria Data Protection Act, 2023 (NDPA) and, where applicable, other data protection laws such as the EU General Data Protection Regulation (GDPR) for customers in the European Economic Area.

This Privacy Policy explains what personal information we collect, how we use, store, share, and protect it, and the rights you have over your data. By using our Site, you agree to the practices described in this policy.

1. Who We Are (Data Controller)

Kera Golden Empire is the data controller responsible for your personal data.

Business name: Kera Golden Empire
Website: https://keragoldenempire.com
Address: 19, Odunukan street, igbobi shomolu lagos.
Email: mailto:support@keragoldenempire.com
Phone / WhatsApp: +971502740941

2. Information We Collect

a) Information you provide directly:

Full name
Email address
Phone number
Billing and delivery address
Order details and purchase history
Account login details (if you create an account)
Messages you send us through our contact form, email, phone, or social media

b) Payment information: Payments on our Site are processed securely by our payment provider, Paystack. When you pay, your card or bank details are collected and processed directly by Paystack on their secure, PCI-DSS compliant systems. We do not collect, see, or store your full card number, CVV, or bank login details. We only receive confirmation of payment and a transaction reference. You can read Paystack’s privacy policy at paystack.com/privacy.

c) Information collected automatically: When you browse the Site, we and our service providers automatically collect certain technical data, including your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referral source, and interactions with the Site. This is collected through cookies and similar technologies (see Section 8).

3. How We Use Your Information (Purposes)

We use your personal data to:

Process and fulfil your orders, including payment confirmation, packaging, and delivery
Create and manage your customer account
Communicate with you about your orders (confirmations, delivery updates, receipts)
Respond to your enquiries, complaints, and support requests
Process refunds, returns, and cancellations
Send you marketing emails or messages about new products and offers only where you have opted in, and you can unsubscribe at any time
Improve our Site, products, and customer experience
Detect, prevent, and investigate fraud or misuse of the Site
Comply with our legal, tax, and regulatory obligations

4. Lawful Bases for Processing

Under the NDPA, we process your personal data on the following lawful bases:

Contract: processing needed to fulfil your order and deliver products you have purchased
Consent: for marketing communications and non-essential cookies you may withdraw consent at any time
Legal obligation: keeping transaction records for tax, accounting, and regulatory purposes
Legitimate interests: fraud prevention, Site security, and improving our services, where these interests are not overridden by your rights

5. Who We Share Your Data With

We do not sell or rent your personal data to anyone. We share it only with trusted service providers who need it to help us run the business, including:

Paystack to process your payments securely
Delivery and courier partners your name, phone number, and delivery address, so they can deliver your order
Website hosting and IT service providers who host and maintain our Site
Email and communication tools used to send order confirmations and (with your consent) newsletters
Law enforcement, regulators, or courts where disclosure is required by law

All service providers are required to protect your data and use it only for the purposes we specify.

6. International Transfers

Because we serve customers worldwide and some of our service providers operate internationally, your data may be transferred to and stored in countries other than your own. Where we transfer personal data outside Nigeria, we do so in line with the NDPA either to countries with adequate levels of data protection or under appropriate safeguards such as contractual protections.

7. How Long We Keep Your Data (Retention)

Order and transaction records: kept for at least 6 years to meet tax and accounting obligations
Account data: kept while your account is active; deleted or anonymised on request or after prolonged inactivity
Marketing data: kept until you unsubscribe or withdraw consent
Support correspondence: kept for up to 2 years after the issue is resolved

When data is no longer needed, we securely delete or anonymise it.

8. Cookies

Our Site uses cookies small text files stored on your device to make the Site work properly and to understand how visitors use it. We use:

Essential cookies: required for core functions such as your shopping cart and checkout. These cannot be switched off.
Analytics cookies: help us understand Site traffic and usage so we can improve the shopping experience.
Functional cookies: remember your preferences (e.g. currency or login session).

You can control or delete cookies through your browser settings. Disabling essential cookies may prevent parts of the Site (such as checkout) from working.

9. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data, including SSL/TLS encryption on the Site (HTTPS), secure payment processing through Paystack, restricted access to customer data, and up-to-date security on our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under the NDPA (and similar laws where applicable), you have the right to:

Access request a copy of the personal data we hold about you
Correction ask us to correct inaccurate or incomplete data
Deletion ask us to delete your data where it is no longer needed
Restriction ask us to limit how we process your data in certain circumstances
Objection object to processing based on legitimate interests, and to direct marketing at any time
Withdraw consent at any time, without affecting processing carried out before withdrawal
Data portability receive your data in a structured, commonly used format
Complain lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng if you believe your rights have been violated

To exercise any of these rights, contact us at support@keragoldenempire.com We will respond within a reasonable time and in any case within the periods required by law.

11. Children’s Privacy

Our Site and products are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-Party Links

Our Site may contain links to third-party websites (including social media). We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated by email or a notice on the Site.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Kera Golden Empire
19, Odunukan street, igbobi shomolu lagos
Email: support@keragoldenempire@gmail.com
Phone / WhatsApp: +971502740941